Hod - which is grace and smallness, humility, is our focus in the sphere of love and kindness today (we are leaving behind the fifth day of the Omer and entering the sixth tonight).
Humility can be a source of sympathy: "I can't possibly understand what's going on with someone else. I must silence all my voices to listen and understand who they are, what they feel, and what they need from me."
In order to be loving and compassionate we must meet people where they are, not where we think they are.
Listen and learn so that we can love.